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Non-attendance Policy

Due to the number of patients failing to attend for their appointment, this may mean that you may not be able to see the doctor or nurse on the day that you wish to, making access to our services difficult.

In an attempt to resolve this, the practice has developed the following policy:


  • If you fail to attend for 3 appointments in a 12 month period without informing us we will write to you informing you of this fact and advising you that this behaviour is not appropriate or acceptable. We expect patients who cannot attend their appointments to notify the practice at least 30 minutes but preferably an hour before the appointment. This would enable us to offer the appointment to another patient.


  • If you fail to attend for any further appointment following the above communication you may be removed from the practice list and have to find an alternative GP Practice.

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