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Practice Charter

Patient Rights
Patients at this practice are entitled to:

  • A clear explanation of, and advice on, their medical condition and any proposed treatment
  • A referral for specialist medical opinion or other second opinion when appropriate
  • Receive information via the notice board of any health promotion exercise and preventative medicine initiatives
  • Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by law
  • Access to their own medical records, in accordance with the Data Protection Act – please ask the practice manager for details
  • Have any formal complaints against the practice investigated and dealt with fairly in accordance with our complaints procedure
  • Request (either verbally or in writing) to be seen by a specific doctor or health care professional. It may not always be possible to comply with a request where the individual doctor is unavailable or where in the interests of your health care it is inappropriate
  • Patients aged 16-74 may have a health check every three years by request
  • Patients over 75 may have an annual health check, at home if necessary

Patient’s Responsibilities
All patients are asked to be co-operative and act in a civil and courteous manner. We ask that all patients:

  • Inform the practice if they have changed address or phone number
  • Only make an appointment you know you can keep
  • Read the practice leaflet that provides details of all our services
  • Be patient if the surgery is running late
  • Don’t ask for another member of your family to be seen at your appointment without making prior arrangements

We do not accept rudeness, threats or aggressive behaviour directed towards our staff or other health care professionals who work with us. We may ask that violent or abusive patients be removed from our list.

Chaperone Policy
In certain circumstances during an examination of an intimate nature the doctor may ask a nurse to be present. This is to protect both the doctor and the patient. If a suitable chaperone is not available an alternative appointment will be offered. A patient may of course request a chaperone be present but this may mean that another appointment will be necessary.


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