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Complaints, Comments and Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern or complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager,  and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure and a complaint form from the practice reception.

Alternatively follow the link to access a copy of our complaints form for you to print and complete at home.

Daneshouse Medical Centre Complaints Form

We are continually striving to improve our service. Any helpful suggestions would be much appreciated please use the comments link in the 'Contact Us' section.

If you do not feel comfortable raising your complaint with the practice you may contact NHS England on the details below. However DO NOT submit the same complaint to both the practice and NHS England.

NHS England

P O Box 16738

Redditch

B97 9PT

Tel: 0300 311 2233 (Mon-Fri 8am-6pm, excluding Bank Holidays)

Email: englandcontactus@nhs.net

If your complaint is regarding a Commissioning decision made by the Clinical Commission Group then please contact

Customer Care Team

Lancashire Commissioning Support Unit

Lancashire Business Park

Jubilee House

Centurion Way

Leyland

PR26 6TR

Tel: 0800 032 2424 

Email: customer.care@lancashirecsu.nhs.uk

 



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